Frequently Asked Questions
Everything you need to know about your favorite collectible fashion icons.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to follow your Sonny Angel's journey.
Can I return a blind box if I don't like the character inside?
To maintain the surprise and integrity of the 'blind box' experience, we do not accept returns or exchanges for opened products unless they arrive damaged.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are these products authentic?
Absolutely. We are an authorized retailer, and all products are 100% genuine Sonny Angel collectibles sourced directly from the manufacturer.
What should I do if my item arrives damaged?
If your item is defective or damaged during transit, please contact our support team within 7 days of delivery with photos of the damage to arrange a replacement.